MINRENM Limited Product Warranty

At MINRENM, we want our candle warmer lamps and decorative lighting products to arrive in suitable condition and meet reasonable expectations for materials, finish, construction, and overall workmanship.

Our collections include glass candle warmer lamps, decorative candle warming lights, adjustable-height lamps, dimmable designs, and other selected home lighting pieces. Before shipment, products may be checked to help confirm that they are ready for delivery.

Because candle warmer lamps may include glass components, lampshades, electrical parts, adjustable frames, switches, fittings, and decorative finishes, we take reasonable steps when preparing orders for shipment.

If an eligible MINRENM product arrives damaged, defective, incomplete, or affected by another covered issue, our customer support team can review the matter and determine the appropriate resolution under this warranty.

Warranty Period

Most eligible MINRENM products are covered by a 30-day limited warranty beginning on the date the order is confirmed as delivered.

The warranty is intended to cover qualifying issues involving:

• Manufacturing defects

• Material defects

• Construction problems

• Assembly issues

• Workmanship-related faults

• Certain eligible failures occurring during reasonable use

Depending on the circumstances of an approved claim, a resolution may include:

• Replacement of the affected product

• A similar replacement of comparable type and value

• Store credit where appropriate

• Repair-related assistance where reasonably available

• A refund where applicable and permitted

The warranty does not generally cover normal wear, accidental damage, aging, misuse, or deterioration resulting from ordinary use.

What May Be Covered

Material or Manufacturing Defects

Warranty coverage may apply when a product shows a defect in its materials, construction, assembly, or workmanship during the applicable warranty period.

The issue must not have resulted from misuse, improper care, accidental damage, or unreasonable handling.

Electrical Components, Switches & Controls

Eligible problems may include manufacturing-related defects involving:

• Faulty switches

• Defective dimmer controls

• Malfunctioning electrical components

• Faulty connections within the product

• Controls that fail to operate as intended

• Other similar electrical or functional components

Coverage may apply where such a problem exists at delivery or develops during reasonable normal use because of a manufacturing-related defect.

Structural or Construction Problems

Certain construction-related problems may qualify for warranty review.

Examples may include:

• Unstable or defective frames

• Faulty attachment points

• Improperly secured components

• Defective assembly

• Unusual separation of product components

• Loose fittings resulting from faulty construction

• Other structural weaknesses not caused by customer handling or ordinary wear

Damage Present When Delivered

A MINRENM candle warmer lamp or another lighting product that arrives cracked, visibly damaged, incomplete, defective, or otherwise unusable may be eligible for review.

What Is Generally Not Covered

This limited warranty does not normally apply to product damage or deterioration caused by:

• Normal wear and tear

• Surface scratches from regular use

• Natural aging of materials

• Improper storage

• Improper cleaning or maintenance

• Misuse or abuse

• Accidents

• Unauthorized repair

• Unauthorized alteration

• Modification after delivery

• Improper assembly or installation

• Use with incompatible accessories or components

• Contact with harsh chemicals

• Excessive moisture

• Abrasive cleaning products

• Improper handling

• Customer-caused breakage

• Crushing or excessive pressure

• Burns or heat damage

• Electrical damage caused by an unsuitable power supply

• Damage caused by power surges or electrical faults outside the product

• Loss or theft

• Other circumstances unrelated to a manufacturing, material, or workmanship defect

Warranty coverage may also be denied where there is reasonable evidence that misuse, alteration, unauthorized repair, improper treatment, or another non-covered event materially changed the condition or usable life of the product.

If Your Product Arrives Damaged or Incomplete

If your MINRENM product arrives damaged, defective, incomplete, or missing included components, please contact customer support as soon as reasonably possible.

To help us evaluate the issue, please provide:

• Your order information

• Your full name and contact details

• A clear description of the problem

• Clear photographs showing the affected area

• A short video where the issue is easier to demonstrate visually

• Photographs of the parcel or packaging if shipping damage is involved

Useful photographs or video may include evidence of:

• Cracked or broken glass

• Scratched or damaged finishes

• Loose or defective fittings

• Damaged lampshades

• Unstable frames

• Faulty switches or dimmer controls

• Visible damage to electrical components

• Missing accessories or included parts

• Product deformation

• Other visible manufacturing defects

Please keep the affected product, packaging, labels, and any detached or damaged components until our customer support team has reviewed the claim and advised you regarding the next steps.

How to Submit a Warranty Request

To request warranty assistance, contact MINRENM customer support and provide:

• Your order number

• A description of the issue

• Relevant photographs

• Video evidence where reasonably helpful

Our team will review the information provided and determine whether the reported issue falls within the warranty conditions.

Warranty requests may require reasonable verification before any replacement, credit, refund, repair support, or other resolution is approved.

Replacement Products

If a warranty claim is approved, MINRENM may provide a replacement product or another suitable solution depending on product availability and the circumstances.

If the original candle warmer lamp, design, color, finish, or product variation is no longer available, we may offer:

• A similar item of comparable type and value

• Store credit

• Another reasonable resolution suitable to the claim

Replacement products will be subject to the applicable warranty conditions associated with the replacement item.

Refunds Related to Warranty Claims

Approval of a warranty request does not automatically mean that a full refund will be issued.

Refund eligibility depends on factors such as:

• Nature of the defect

• Condition of the product

• Circumstances of the claim

• Applicable law

• Relevant store policies

• Terms of our Return & Refund Policy

When a refund is approved, it will generally be returned to the original payment method.

The time needed for funds to appear may vary depending on:

• Your bank

• Card issuer

• Payment provider

• Payment processor

• Original payment method

MINRENM does not control the processing schedules of independent financial institutions.

Warranty Coverage vs. Return Rights

This limited warranty is separate from the rights and procedures described in our Return & Refund Policy.

The warranty primarily addresses eligible:

• Manufacturing defects

• Material defects

• Workmanship problems

• Construction defects

• Certain qualifying product failures

Requests based on reasons such as:

• Change of mind

• Personal preference

• Unsuitable style

• Color or finish preference

• Size or design preference

• Other non-defect reasons

will generally be handled under the applicable Return & Refund Policy rather than this warranty.

If the warranty period has ended, you may review the Return & Refund Policy to determine whether another available return option applies.

Damage During Shipping

If the shipping parcel or the product itself appears damaged when delivered, please contact our customer support team.

We may ask you to provide photographs showing:

• The outer parcel

• Shipping label

• Damaged MINRENM product

• Inner protective packaging

• Damaged components together with the packaging

Please retain the packaging and shipping materials until the matter has been reviewed.

These materials may help us understand whether the damage occurred during transportation.

Recommended Care for MINRENM Products

Proper care may help preserve the appearance, finish, functionality, and usable life of your candle warmer lamp.

We recommend:

• Handling glass components carefully

• Placing the lamp on a stable, level surface

• Keeping the product away from excessive moisture

• Avoiding unnecessary impact or pressure

• Following the product-specific instructions where available

• Using only compatible power sources and accessories

• Keeping electrical components away from water

• Unplugging the lamp before cleaning

• Allowing the product to cool before handling or cleaning

• Cleaning gently with a soft, suitable cloth

• Avoiding abrasive cleaners and harsh chemicals

• Avoiding unauthorized repairs or modifications

• Checking cords, switches, fittings, and other components periodically

• Storing the product in a clean, dry place when not in use

Some materials and finishes may naturally develop minor changes over time. Such normal changes do not necessarily indicate a manufacturing defect.

For products with electrical components, always follow the safety and operating instructions supplied with the product.

Consumer Protection Rights

This limited warranty is provided in addition to any rights available under applicable consumer protection laws and our separate Return & Refund Policy.

Nothing in this warranty is intended to remove, restrict, or waive any legal right that cannot lawfully be excluded.

Where mandatory consumer protection rules provide rights or remedies beyond those described here, those statutory protections will continue to apply.

Contact MINRENM

If you have questions about product quality, warranty eligibility, damaged candle warmer lamps, defective lighting components, missing accessories, or an existing warranty request, please contact our customer support team.

Customer Support Email: service@minrenm.com

We aim to respond to customer support inquiries within 24–48 hours.