Terms of Use & Sale

Welcome to minrenm.com, the official online store of MINRENM.

These Terms of Use & Sale explain the conditions that apply when you browse our website, place an order, make a payment, receive a shipment, request a return, or use other services offered through minrenm.com.

By placing an order through our website, you confirm that you have reviewed and accepted these Terms.

Please read them carefully before completing your purchase.

1. About MINRENM

MINRENM is an online home décor and lighting brand specializing in thoughtfully designed candle warmer lamps, including glass candle warmer lamps, decorative candle warming lights, and other selected home lighting accessories.

Our goal is to provide clear product information, straightforward online ordering, and accessible customer support throughout the shopping process.

Brand: MINRENM
Official Website: minrenm.com
Legal Entity: Shenzhen Nanfang Xinrui Technology Co., Ltd.

Registered Address:
Room 1005-J38, 10th Floor, Qinghai Building, No. 7043 Beihuan Avenue, Kangxin Community, Lianhua Subdistrict, Futian District, Shenzhen, China

Customer Service Email: service@minrenm.com

The MINRENM online store is operated by Shenzhen Nanfang Xinrui Technology Co., Ltd., which is responsible for store operation, customer service, order coordination, and related ecommerce activities.

2. Products, Images & Availability

We provide product information on minrenm.com to help customers understand the characteristics of our candle warmer lamps and home lighting accessories before making a purchase.

Product pages may contain:

• Product descriptions
• Photographs
• Pricing
• Available colors
• Dimensions and specifications
• Materials and finishes
• Product variations
• Features and operating instructions
• Availability information

We make reasonable efforts to keep this information accurate and up to date.

However, customers should understand that the appearance of our products may vary slightly because of factors such as:

• Screen brightness and display settings
• Lighting conditions
• Differences in color perception
• Material and surface characteristics
• Glass, metal, wood, or other decorative finishes
• Manufacturing and production variations

A candle warmer lamp or other lighting accessory may therefore appear slightly different in person from how it appears on a digital screen.

Product dimensions, materials, features, and other specifications should be reviewed carefully before placing an order.

Inventory levels may change without notice.

If an item becomes unavailable after an order is submitted, we may contact the customer and provide an appropriate available solution.

We may also revise product descriptions, photographs, specifications, or other product information when reasonably necessary.

3. Pricing, Offers & Discount Terms

Prices displayed on minrenm.com are shown in the currency presented during the browsing or checkout process.

Prices may be changed from time to time for reasons including:

• Product updates
• Material or production changes
• Market conditions
• Seasonal promotions
• Sales campaigns
• Promotional events
• Limited-time offers

Discount codes and promotional offers may be subject to specific conditions, including validity periods, product restrictions, minimum purchase requirements, or other limitations shown at the time of the promotion.

MINRENM may correct clear errors involving:

• Pricing
• Promotions
• Product information
• Product availability
• Other store information

If an error materially affects an order that has already been placed, we may contact the customer before continuing with fulfillment.

Nothing in this section is intended to limit any rights that customers may have under applicable consumer protection laws.

4. Submitting an Order

When placing an order through MINRENM, customers are responsible for ensuring that all submitted information is complete and accurate.

Information required during checkout may include:

• Customer name
• Email address
• Contact details
• Shipping address
• Selected products
• Product variations
• Payment information

After an order is submitted, an order confirmation may be sent to the email address provided during checkout.

An automated order confirmation confirms that we have received the order information. It does not necessarily mean that the order has completed final review, acceptance, or dispatch.

We may review orders before fulfillment.

An order may be delayed, placed on hold, or canceled in situations such as:

• Payment authorization failure
• Suspected fraud or unauthorized activity
• Product unavailability
• Inventory discrepancies
• Incomplete customer information
• Inaccurate delivery information
• Obvious pricing errors
• Product listing errors
• Other circumstances preventing normal fulfillment

Where appropriate, we will attempt to notify the customer using the contact information provided with the order.

Any cancellation or other action taken under this section will be subject to applicable law and any rights the customer may have.

5. Payment Requirements

Payments submitted through minrenm.com may be processed by authorized third-party payment providers.

By providing payment information, you confirm that:

• The payment details provided are accurate
• The payment method is valid
• You are authorized to use the selected payment method
• Any required payment authorization may be completed
• Payment approval may be required before order fulfillment begins

MINRENM does not intentionally store complete payment card details directly on its own servers.

Payment providers, financial institutions, or card networks may apply their own authorization, security, or verification procedures.

For additional information regarding transaction processing and checkout security, please refer to our Payment & Security Policy.

6. Order Changes or Cancellation Requests

If you wish to change or cancel a MINRENM order, please contact customer service as soon as possible.

Whether we can complete your request depends on the current status of the order.

Relevant factors may include:

• Whether order processing has started
• Whether the item has entered packaging
• Whether fulfillment has been completed
• Whether the package has been transferred for shipment
• Whether the requested replacement item is available

Once an order containing a candle warmer lamp or other home lighting accessory has entered advanced fulfillment or has already been shipped, it may no longer be possible to cancel or modify it.

Customer Service Email: service@minrenm.com

Any cancellation restrictions are subject to applicable law. Nothing in this section excludes any cancellation or withdrawal rights that may apply to your purchase.

7. Shipping & Delivery

MINRENM orders are prepared and shipped in accordance with our current Shipping Policy.

Estimated delivery periods may vary because of factors such as:

• Destination
• Shipping method
• Carrier availability
• Transportation conditions
• Customs procedures
• International clearance
• Weather
• Holidays
• Seasonal order volume
• Circumstances beyond our reasonable control

Customers are responsible for entering accurate and complete delivery information during checkout.

Incorrect, incomplete, or outdated shipping information may result in:

• Delivery delays
• Failed delivery attempts
• Return to sender
• Additional shipping charges
• Other delivery complications

Subject to applicable law, MINRENM is not responsible for delays caused solely by inaccurate customer-provided information or events beyond our reasonable control.

We will make reasonable efforts to assist customers with delivery-related questions and concerns.

8. Returns, Refunds & Exchanges

Returns, exchanges, and refund requests are handled according to the current MINRENM Return & Refund Policy.

Customers should contact our support team before returning any product.

When requesting assistance, please provide relevant information such as:

• Order number
• Email address used for the purchase
• Product name
• Product variation, where applicable
• Reason for the request
• Photographs when necessary
• Video evidence where reasonably relevant

Photographs or video may be particularly useful when an issue involves:

• A damaged or cracked glass shade
• A damaged lamp base or frame
• Scratches, dents, or other visible damage
• Missing components or accessories
• Incorrect colors or product variations
• Electrical or functional issues
• Incorrect or incomplete products
• Damage sustained during delivery

Customer Service Email: service@minrenm.com

Please review our Return & Refund Policy for the applicable eligibility rules, procedures, exclusions, and return instructions.

Nothing in these Terms is intended to exclude or restrict any mandatory return, refund, warranty, or other consumer rights available under applicable law.

9. Customer Assistance

MINRENM provides customer support for a range of store and order-related matters.

Our team may assist with:

• Product information
• Product dimensions and specifications
• Materials and finishes
• Product features and operation
• Order status
• Payment questions
• Shipping and tracking
• Delivery concerns
• Returns
• Exchanges
• Refund requests
• Incorrect products
• Damaged or defective items

Requests are reviewed according to the specific circumstances and applicable store policies.

For faster support with an existing purchase, please provide your order number and the email address used at checkout.

10. Responsibilities of Customers

Before placing an order, customers are expected to review the product information provided on the relevant product page.

This includes, where applicable:

• Product dimensions
• Materials and finishes
• Color selections
• Style variations
• Product features
• Compatibility information
• Operating instructions
• Care and maintenance instructions
• Product photographs
• Other relevant specifications

Customers are also responsible for:

• Providing accurate contact information
• Providing complete shipping details
• Selecting the correct product variation
• Reviewing product specifications before purchase
• Using products in accordance with the supplied instructions
• Following applicable care and maintenance instructions
• Keeping order confirmations and purchase records

Candle warmer lamps and other electrical lighting products should be handled and used with appropriate care.

Customers should follow the product's operating and safety instructions, use the product only for its intended purpose, and avoid unauthorized modifications.

Where applicable, customers should use compatible bulbs and accessories as specified in the product instructions.

Products should be kept away from water and other conditions that may create an electrical or safety hazard. Any damaged product should be handled in accordance with the relevant safety instructions.

11. External Service Providers

MINRENM may work with independent third-party providers to operate and support the online store.

These providers may assist with services including:

• Payment processing
• Shipping
• Logistics
• Ecommerce technology
• Website infrastructure
• Fraud prevention
• Analytics
• Customer service systems
• Other operational or technical services

Third-party companies may maintain their own terms, privacy practices, service conditions, and operating procedures.

Their services may be governed by the applicable agreements and policies of the relevant service provider, depending on the circumstances.

Where third-party services are used in connection with your purchase, their terms do not remove any rights or protections you may have under applicable law.

12. Changes to These Terms

MINRENM may revise these Terms of Use & Sale from time to time when reasonably necessary.

Updates may be made to reflect:

• Changes to business operations
• Website improvements
• New store features
• Changes in available services
• Revised internal procedures
• Legal requirements
• Regulatory developments
• Updates to related store policies

The latest version will be made available through minrenm.com.

Customers are encouraged to review these Terms periodically, particularly before placing a new order.

Any changes will apply in accordance with applicable law. Changes will not retroactively remove rights that customers have already acquired under applicable law or an existing agreement.

13. Contact & Company Details

If you have questions about these Terms, your purchase, payment, delivery, returns, MINRENM products, or customer service, please contact us.

Brand: MINRENM
Official Website: minrenm.com
Legal Entity: Shenzhen Nanfang Xinrui Technology Co., Ltd.

Registered Address:
Room 1005-J38, 10th Floor, Qinghai Building, No. 7043 Beihuan Avenue, Kangxin Community, Lianhua Subdistrict, Futian District, Shenzhen, China

Unified Social Credit Code: 91440300MAEDQPFBX4
Customer Service Email: service@minrenm.com

minrenm.com is owned and operated by Shenzhen Nanfang Xinrui Technology Co., Ltd.

Shenzhen Nanfang Xinrui Technology Co., Ltd. manages the MINRENM online store and is responsible for customer service, order coordination, ecommerce operations, and related activities.