MINRENM Frequently Asked Questions

Welcome to the MINRENM FAQ.

MINRENM is an online home décor and lighting brand specializing in thoughtfully designed candle warmer lamps, including glass candle warmer lamps, decorative candle warming lights, and other selected home lighting accessories.

We aim to provide clear product information, a simple shopping process, and responsive customer support. Our products are available through our official online store and may be shipped to customers in the United States, Europe, and other supported international destinations.

If you cannot find the answer you need below, please contact us at:

Customer Support Email: service@minrenm.com

General Shopping Information

1. What is MINRENM?

MINRENM is an online home décor and lighting brand focused on practical, elegant, and versatile candle warmer lamps.

Our collections may include:

• Glass candle warmer lamps

• Decorative candle warmer lamps

• Vintage-inspired candle warmer lamps

• Modern minimalist candle warmer lamps

• Dimmable candle warmer lamps

• Adjustable-height candle warmer lamps

• Other selected home lighting accessories

Our goal is to combine functional design, warm lighting, and decorative style to create a more inviting atmosphere in your home.

2. Where can I purchase MINRENM products?

MINRENM products can be purchased through our official website:

minrenm.com

We serve customers in supported destinations, including the United States, Europe, and other international markets.

Available shipping regions may vary depending on logistics coverage, destination restrictions, and other fulfillment considerations.

3. Who is responsible for operating MINRENM?

The MINRENM online store is owned and operated by:

Shenzhen Nanfang Xinrui Technology Co., Ltd.

The company is responsible for online store operations, customer service, order coordination, and related e-commerce activities.

Products & Candle Warmer Lamps

4. What types of products does MINRENM offer?

MINRENM primarily focuses on candle warmer lamps and decorative home lighting.

Depending on the current collection, products may include:

• Glass candle warmer lamps

• Decorative candle warmer lamps

• Vintage-style candle warmer lamps

• Modern minimalist candle warmer lamps

• Dimmable candle warmer lamps

• Adjustable-height candle warmer lamps

• Other selected home lighting accessories

Available colors, materials, finishes, sizes, designs, and features may change as collections are updated.

5. How can I choose the right candle warmer lamp?

Each MINRENM product page includes relevant information where applicable.

This may include:

• Product design

• Materials and finishes

• Size and dimensions

• Available colors

• Lighting features

• Dimming options

• Height-adjustment features

• Bulb specifications

• Product variations

• Operating and care instructions

We recommend reviewing the product details carefully before ordering to make sure the candle warmer lamp suits your space and preferences.

If you need additional product information, please contact:

service@minrenm.com

Orders & Checkout

6. How do I place an order?

Visit minrenm.com, browse the available MINRENM collections, and select the candle warmer lamps you would like to purchase.

Add your chosen items to your shopping cart and continue to checkout.

Before completing your purchase, please check:

• Product selection

• Color or product variation

• Quantity

• Product specifications

• Shipping address

• Contact information

• Shipping option

• Order total

• Payment information

After confirming the required details, follow the checkout instructions to submit your order.

7. How can I check the status of my order?

If you need information about an existing MINRENM order, please contact our customer support team.

To help us locate your order, please include:

• Your order number

• The email address used during checkout

Customer Support Email: service@minrenm.com

Providing this information can help us review your request more efficiently.

Shipping & Delivery

8. Which destinations does MINRENM ship to?

MINRENM offers shipping to supported destinations in the United States, Europe, and other international markets.

Shipping availability may depend on factors such as:

• Destination country

• Postal or delivery region

• Carrier coverage

• Logistics availability

• Product restrictions

• Fulfillment requirements

Shipping charges and estimated delivery periods may differ by destination.

For more information, please review our Shipping Policy.

9. Will tracking information be provided?

When tracking is available, shipment details are generally provided after the order has been processed and dispatched.

Depending on the carrier, tracking information may not become active immediately after shipment.

If you need help with a delivery or tracking update, contact us at:

service@minrenm.com

Please include your order number when requesting shipping support.

Returns, Exchanges & Refunds

10. Can I return a MINRENM candle warmer lamp?

Eligible items may be returned according to the requirements described in our Return & Refund Policy.

If you need assistance with a:

• Return

• Exchange

• Refund

• Damaged candle warmer lamp

• Incorrect item

• Incomplete order

please contact our support team within the applicable return period.

Returns & Customer Support Email: service@minrenm.com

Return eligibility may depend on the product condition, reason for the request, and the terms stated in our Return & Refund Policy.

Any applicable statutory return or withdrawal rights remain subject to the laws governing your purchase.

11. What information should I provide for a return or refund request?

To help us review your request, please provide relevant details such as:

• Order number

• Email address used during checkout

• Product name

• Product variation, where applicable

• Reason for the request

• Description of the issue

• Clear photographs where appropriate

• Video evidence where useful for a functional issue

For damaged candle warmer lamps or other lighting accessories, useful photographs may show issues such as:

• Cracked or damaged glass

• Scratches, dents, or other visible damage

• Damaged lamp bases or frames

• Loose or damaged components

• Missing bulbs or accessories, where included

• Incorrect color or product variation

• Electrical or functional issues

• Incorrect or incomplete products

• Damaged packaging

Providing complete information may help reduce delays during the review process.

Customer Support

12. How can I contact MINRENM?

For assistance with candle warmer lamps, orders, payments, delivery, returns, refunds, or other store-related questions, please contact our customer support team by email.

Customer Support Email: service@minrenm.com

If your inquiry relates to an existing purchase, please include your order number and other relevant order information.

Payment Information

13. Which payment methods can I use?

MINRENM accepts the payment options shown as available during checkout.

Depending on your location and available payment services, these may include:

• Credit cards

• Debit cards

• Other payment methods provided by participating third-party payment providers

The payment methods available to you will be displayed during checkout before the order is completed.

For more information about transaction processing and security, please review our Payment & Security Policy.

Privacy & Personal Information

14. How does MINRENM use customer information?

MINRENM respects customer privacy and processes personal information according to our Privacy Policy.

The Privacy Policy explains how information may be:

• Collected

• Used

• Processed

• Stored

• Shared

in connection with our website, checkout process, orders, customer service, marketing, and related business operations.

For more detailed information, please review the Privacy Policy available on minrenm.com.

Company Details

Brand Name: MINRENM

Official Website: minrenm.com

Legal Entity: Shenzhen Nanfang Xinrui Technology Co., Ltd.

Registered Address: Room 1005-J38, 10th Floor, Qinghai Building, No. 7043 Beihuan Avenue, Kangxin Community, Lianhua Subdistrict, Futian District, Shenzhen, China

Unified Social Credit Code: 91440300MAEDQPFBX4

Customer Support Email: service@minrenm.com

minrenm.com is owned and operated by Shenzhen Nanfang Xinrui Technology Co., Ltd.

Shenzhen Nanfang Xinrui Technology Co., Ltd. is responsible for the operation of the MINRENM online store, customer support, order coordination, and related e-commerce activities.

Our Customer Experience

At minrenm.com, we aim to make shopping for candle warmer lamps and home lighting accessories straightforward and convenient.

Customers can browse our latest collections, review available product details, compare designs and features, place orders online, receive shipping updates, and contact our support team when assistance is required.

Whether you are choosing a candle warmer lamp to create a warm evening atmosphere, selecting a decorative lighting piece for your living space, or checking the status of an existing order, our goal is to provide clear information throughout the shopping experience.

For any additional questions, please contact:

service@minrenm.com

Thank you for choosing MINRENM®.