MINRENM Return, Exchange & Refund Policy

At MINRENM, we want customers to feel confident when purchasing candle warmer lamps and decorative lighting through our online store.

Our collections include glass candle warmer lamps, decorative candle warming lights, adjustable-height lamps, dimmable designs, and other selected home lighting products.

This policy explains the conditions that may apply to returns, exchanges, refunds, damaged items, incorrect orders, and cancellation requests.

Return Request Period

Eligible return requests may be submitted within 30 days from the date your order is confirmed as delivered.

Before returning any product, please contact our customer support team:

Email: service@minrenm.com

Our team will review your request, confirm whether the product is eligible for return, and provide the correct return instructions and authorized return address.

Please do not send products back without prior approval.

Returns sent without authorization, or sent to an address that has not been provided by our support team, may be delayed, rejected, or unable to be processed.

Conditions for Preference-Based Returns

Except where a product arrives damaged, defective, incorrect, incomplete, or where applicable consumer law provides additional rights, products returned for personal-preference reasons should generally be:

• Unused or maintained in like-new condition

• Free from visible wear

• Free from customer-caused damage

• Free from cracks, chips, scratches, or other damage

• Not altered or modified

• Not repaired without authorization

• Returned with all originally supplied parts

• Returned with included accessories

• Returned with cords, switches, fittings, and other components originally supplied

• Returned with care information or product inserts where applicable

• Returned in original protective packaging whenever reasonably possible

We may request proof of purchase, such as an order confirmation or order number.

Because candle warmer lamps may contain glass components, electrical parts, lampshades, decorative finishes, and delicate fittings, returned items should be packed carefully.

Returned products may be inspected before a refund is approved.

Opened or Tried-Out Products

Opening product packaging does not automatically make an item ineligible for return.

However, where permitted by law, products returned because of personal preference after being opened, handled, assembled, or used may be inspected for condition.

Returned items should not show evidence of:

• Excessive wear

• Improper use

• Customer-caused breakage

• Damage from improper cleaning

• Unauthorized repair

• Alteration

• Missing components

• Improper storage

• Damage to electrical parts

• Damage occurring after delivery

For products with electrical components, return eligibility may depend on the product's condition and whether it has been used or handled beyond what is reasonably necessary to inspect it.

Any product-specific return restriction will be subject to applicable law and information disclosed before purchase.

Where legally permitted, a refund may be reduced if handling has caused a measurable reduction in the product's value beyond what was reasonably necessary to inspect it.

Products That May Be Excluded From Preference Returns

Where permitted by applicable law, certain products may not qualify for preference-based returns.

Examples may include:

• Personalized or customized items

• Gift cards

• Products clearly marked as final sale

• Products specifically identified as non-returnable before purchase

• Items damaged through misuse or improper handling

• Products altered without authorization

• Products repaired without authorization

• Items missing important parts because of customer handling

Any product-specific exclusion will be shown on the relevant product page or communicated before the return is approved.

Nothing in this section is intended to limit statutory consumer rights that cannot legally be excluded.

Damaged, Defective, Incorrect or Incomplete Orders

Please inspect your MINRENM order as soon as reasonably possible after delivery.

This is particularly important for items such as:

• Glass candle warmer lamps

• Decorative candle warming lights

• Dimmable candle warmer lamps

• Adjustable-height candle warmer lamps

• Lamps with glass shades or decorative frames

• Products with switches or dimmer controls

• Products with electrical components

• Other decorative lighting products

Please contact us promptly if an item arrives:

• Cracked

• Broken

• Damaged

• Defective

• Incorrect

• Incomplete

• Missing accessories

• Missing components

• Significantly different from the ordered variation

To help us review the issue, we may request:

• Order number

• Product name

• Clear photographs of the product

• Photographs of the inner packaging

• Photographs of the outer shipping parcel

• A photograph of the shipping label

• A short video where the problem is easier to demonstrate visually

Video or photographic evidence may be particularly useful for issues involving:

• Cracked or broken glass

• Faulty switches

• Malfunctioning dimmer controls

• Loose fittings

• Unstable frames

• Damaged electrical components

• Missing accessories

• Product deformation

• Other construction-related problems

After reviewing the information provided, we will advise you of the appropriate resolution based on the circumstances, this policy, and applicable consumer law.

Basic Product Checks Before Return

For some reported product concerns, our customer support team may recommend reasonable checks before arranging a return.

Depending on the product, these checks may include:

• Reviewing the product instructions

• Confirming that detachable components are secured correctly

• Checking whether the lamp is assembled according to the supplied instructions

• Confirming that the power connection is secure

• Checking whether the power source is compatible with the product specifications

• Reviewing the operation of the switch or dimmer control

If the product appears structurally damaged, has cracked glass, shows exposed or damaged electrical components, or is otherwise unsuitable for normal use, please stop using it and contact customer support.

You are not required to continue using any item that appears damaged or unsafe.

Return Shipping Costs

For returns based on personal preference, customers are generally responsible for return shipping costs where permitted by applicable law.

Preference-based reasons may include:

• Change of mind

• Choosing an unsuitable design

• Choosing the wrong color or finish

• No longer wanting the item

• The product not matching personal décor preferences

• Other reasons unrelated to an error by MINRENM

If MINRENM confirms that a product was:

• Damaged during delivery

• Defective

• Incorrectly supplied

• Incomplete

• Otherwise legally eligible for seller-paid return shipping

we will provide the appropriate instructions.

Please do not purchase unusually expensive return shipping services or independently send a product back before receiving instructions from our customer support team.

Original Shipping Charges

Original shipping fees are generally not refundable for preference-based returns unless:

• MINRENM specifically agrees otherwise

• The return results from an error by MINRENM

• The product arrived damaged or defective

• The wrong product was supplied

• Applicable law requires reimbursement of the original shipping charge

Return Address Instructions

The correct return destination may depend on:

• Product type

• Fulfillment location

• Customer destination

• Warehouse location

• Logistics arrangements

• Reason for return

For this reason, customers should not return products to our registered company address unless specifically instructed to do so by our support team.

After your return request has been approved, MINRENM will provide the authorized return address and relevant shipping instructions.

How to Package a Return

Returned MINRENM products should be packaged securely to help prevent damage during transportation.

Where reasonably possible, please include everything originally supplied with the product, such as:

• Main product

• Glass shades or other removable components

• Lampshades

• Power cords

• Switches or control components supplied separately

• Detachable accessories

• Product inserts

• Care information

• Protective materials

• Original product packaging

• Other included components

Candle warmer lamps and other decorative lighting products should be protected against:

• Impact

• Breakage

• Scratches

• Crushing

• Excessive movement

• Moisture

• Deformation

• Friction during transportation

For preference-based returns, customers are responsible for packaging the item appropriately before sending it.

Missing Parts or Accessories

Where allowed by applicable law, a refund may be reduced if a returned product is missing components originally supplied with the item.

Examples may include:

• Glass shades

• Lampshades

• Power cords

• Switches or control components

• Detachable fittings

• Included accessories

• Product inserts

• Care information

• Protective packaging

• Other components originally included

Any reduction will depend on the circumstances of the return and applicable legal requirements.

Return Inspection

Once a returned product reaches the authorized return location, it may be inspected to confirm:

• Product identity

• Return eligibility

• Overall condition

• Reason for return

• Presence of accessories

• Presence of included components

• Condition of glass components

• Condition of lampshades

• Condition of frames and fittings

• Condition of switches and controls

• Condition of electrical components

Approval of a return request does not automatically mean that a refund has already been approved.

A final refund decision may be made after the item has been received and inspected.

Refund Processing

When a return is approved following inspection, the refund will generally be issued to the original payment method.

After MINRENM submits the refund, additional processing time may be required by:

• Your bank

• Card issuer

• Payment processor

• Payment provider

• Other financial institution

Processing times vary between providers and are outside the direct control of MINRENM.

Possible Refund Reductions

Where legally permitted, a reasonable deduction may be made if a returned item has lost value because of:

• Missing accessories

• Missing components

• Excessive use

• Visible wear

• Customer-caused cracks or breakage

• Customer-caused scratches or stains

• Improper cleaning

• Improper handling

• Unauthorized repair

• Unauthorized alteration

• Damage occurring after delivery

Any adjustment will be considered individually based on product condition, return circumstances, and applicable law.

Exchanges

Exchange availability depends on current inventory.

MINRENM products may be offered in different:

• Colors

• Finishes

• Designs

• Styles

• Materials

• Sizes or dimensions

• Product variations

Because availability may change, the exact replacement requested may not always be available.

If a direct exchange cannot be completed, the most practical solution may be to:

1. Request a return for the eligible product.

2. Complete the authorized return procedure.

3. Place a new order for the preferred design, color, finish, or variation.

Please contact customer support before returning a product for exchange.

Cancelling an Order

If you wish to cancel an order, contact us as soon as possible after submitting it.

Email: service@minrenm.com

We will make reasonable efforts to process cancellation requests before fulfillment begins.

However, cancellation may no longer be possible once an order enters stages such as:

• Processing

• Picking

• Packing

• Protective packaging

• Fulfillment

• Shipment preparation

• Dispatch

If the order has already been shipped, you may need to wait for delivery and then follow the applicable return procedure.

Refunds for Successfully Cancelled Orders

If an order is successfully cancelled after payment has already been processed, the applicable refund will generally be returned to the original payment method or another method allowed by the relevant payment provider.

Your financial institution may require additional processing time before the refund appears in your account.

Refused or Unclaimed Deliveries

Refusing a parcel does not automatically qualify the order for a full refund.

If a shipment is refused, left unclaimed, or returned to sender, please contact MINRENM so that we can review:

• Delivery status

• Carrier fees

• Condition of the returned package

• Condition of the product

• Return eligibility

• Other relevant circumstances

Where permitted by law, reasonable shipping or return expenses may be deducted from a preference-based refund when those costs result from refusing or failing to accept an otherwise valid delivery.

International Returns

International returns may involve additional requirements, including:

• Return shipping charges

• Customs procedures

• Carrier requirements

• Required documentation

• Longer transportation periods

Candle warmer lamps and products with glass, electrical, or decorative components should be packed carefully for international return shipping.

Please contact MINRENM before sending any international return.

Except where responsibility cannot legally be excluded, MINRENM is not responsible for unnecessary customs charges, additional shipping costs, or other expenses caused by sending a return without following the instructions provided by our support team.

Consumer Protection Rights

This Return, Exchange & Refund Policy operates alongside applicable statutory consumer protections and does not replace them.

Depending on your country, state, province, or region, you may have additional legal rights relating to:

• Defective products

• Product conformity

• Damaged products

• Repairs

• Replacements

• Returns

• Refunds

• Order cancellations

• Withdrawal rights

Nothing in this policy is intended to waive, remove, or restrict consumer rights that cannot legally be excluded.

Where mandatory consumer law provides greater rights than those described here, those statutory rights will continue to apply.

Contact MINRENM

If you have questions about a return, refund, exchange, cancellation, damaged product, defective candle warmer lamp, incorrect item, or incomplete order, please contact us.

Brand: MINRENM

Website: minrenm.com

Legal Entity: Shenzhen Nanfang Xinrui Technology Co., Ltd.

Registered Address: Room 1005-J38, 10th Floor, Qinghai Building, No. 7043 Beihuan Avenue, Kangxin Community, Lianhua Subdistrict, Futian District, Shenzhen, China

Customer Support Email: service@minrenm.com

For order-related inquiries, please include your order number and the email address used when placing the order.

For damaged candle warmer lamps, cracked glass, faulty switches, missing components, or other product-related issues, please also provide clear photographs showing the product and its packaging.

For your security, please never send complete credit card numbers, CVV codes, banking passwords, or other sensitive account credentials by email.

minrenm.com is operated by Shenzhen Nanfang Xinrui Technology Co., Ltd.