Contact Us
Contact MINRENM®
Thank you for visiting MINRENM®.
We want every stage of your experience with us—from discovering a beautifully designed candle warmer lamp to receiving your order—to feel simple, clear, and well supported.
Our customer care team can assist with product information, order updates, delivery questions, returns, damaged or incorrect items, after-sales matters, and business inquiries.
For assistance, please contact us using the information below.
Customer Support
For questions about MINRENM products or an existing order, please email:
Email: service@minrenm.com
We aim to review and respond to customer messages within 24–48 business hours (1–2 business days).
If your inquiry relates to an order, please include your order number whenever possible. This helps our team locate your purchase and provide assistance more efficiently.
For product-related concerns, it may also be helpful to include:
- Product name
- Order number, if applicable
- A short description of the issue or question
- Clear photographs when relevant
- A short video if the issue involves lighting, switches, adjustable components, the lampshade, or another functional detail
Providing complete information allows our team to understand your request more accurately.
Customer Service Hours
Support Email: service@minrenm.com
Service Hours:
Monday–Friday, 9:00 AM–5:30 PM (Eastern Time, ET)
Messages received outside these hours will normally be reviewed during the next available business period.
Response times may be slightly longer during:
- Public holidays
- Major promotional campaigns
- Seasonal sales periods
- New collection launches
- Periods of unusually high inquiry volume
Order, Shipping & After-Sales Help
Our support team can assist with a range of order and product matters, including:
- Order status
- Tracking information
- Shipping and delivery questions
- Candle warmer lamps and related accessories
- Product dimensions and specifications
- Materials and finishes
- Color or style variations
- Bulb compatibility and replacement questions
- Product setup and usage guidance
- Damaged or defective products
- Incorrect or incomplete orders
- Return requests
- Other after-sales questions
- Business and wholesale inquiries
For faster order assistance, please provide:
Your order number
and
The email address used during checkout
If your MINRENM candle warmer lamp or another product arrives damaged, incorrect, or incomplete, please contact us as soon as reasonably possible and provide clear photographs of both the item and its packaging.
Product Information & Usage Assistance
MINRENM specializes in candle warmer lamps designed to bring warmth, atmosphere, and decorative appeal to everyday living spaces.
Our team can help provide information about:
- Product dimensions
- Materials and finishes
- Available colors and styles
- Bulb specifications and compatibility
- Adjustable height and design features
- Lampshades and decorative components
- Included accessories
- Setup and operating instructions
- Product care and maintenance
- Safe placement and general usage guidance
- Available product variations
Because individual products may differ in construction, materials, dimensions, and functionality, please include the exact product name when requesting product-specific assistance.
For questions about bulb replacement, candle compatibility, or operating instructions, please refer to the information provided with your specific product or contact our support team.
Product Care & Safety
Proper care can help maintain the appearance and functionality of your MINRENM candle warmer lamp.
We recommend reviewing the instructions provided with your specific product before use.
General care considerations may include:
- Placing the lamp on a stable, level surface
- Keeping the lamp away from water and excessive moisture
- Cleaning the product only when it is switched off and has cooled completely
- Using only compatible bulbs and replacement components
- Following the recommended candle size and placement guidelines
- Keeping the lamp and its electrical components away from children and pets
- Avoiding contact with hot bulbs and heated surfaces
- Following all product-specific electrical and operating instructions
Candle warmer lamps use heat to warm candles. Always follow the safety instructions supplied with your product, and never leave a switched-on lamp unattended unless the product instructions explicitly permit it.
If you are unsure how to operate, clean, or maintain a particular product, please contact our customer service team before proceeding.
Business & Wholesale Inquiries
MINRENM welcomes inquiries from retailers, distributors, boutiques, commercial buyers, and other potential business partners.
For wholesale orders, bulk purchasing, distribution discussions, or other commercial opportunities, please contact:
For easier routing, you may use one of the following email subjects:
Business Inquiry
or
Wholesale Inquiry
When contacting us, please include relevant information such as:
- Company or business name
- Country or sales region
- Approximate order quantity
- Product categories of interest
- Brief description of the proposed cooperation
This information helps us better understand the nature of your inquiry.
Company Details
Brand Name: MINRENM®
Website: https://minrenm.com
Legal Entity: Shenzhen Nanfang Xinrui Technology Co., Ltd.
Unified Social Credit Code: 91440300MAEDQPFBX4
Registered Address:
Room 1005-J38, 10th Floor, Qinghai Building, No. 7043 Beihuan Avenue, Kangxin Community, Lianhua Subdistrict, Futian District, Shenzhen, China.
Customer Service Email: service@minrenm.com
minrenm.com is operated by Shenzhen Nanfang Xinrui Technology Co., Ltd.
Shenzhen Nanfang Xinrui Technology Co., Ltd. is responsible for the operation of the MINRENM online store, customer support, order coordination, and related e-commerce activities.
We're Here to Help
Whether you are choosing a candle warmer lamp for your bedroom, exploring decorative designs for your living room, checking product specifications, tracking an order, or requesting after-sales assistance, our goal is to make the process clear and convenient.
For any additional questions, please contact:
Thank you for choosing MINRENM®.
MINRENM® — Warm Light. Thoughtful Design. A More Inviting Home.